FAQ

General

Why Roccella ?

This exclusive and executive villa is not just another Orlando vacation home, it is so much more, it is owned by people who travel from one exhibition to another all over the world and they know what is important when business people and tourists are away from home.
General

Where do we collect the villa key from ?

We will provide you the necessary codes and details of the key and alarm system the week before you arrive. Special arrangements can be made for early check in or late departure depending on the adjacent bookings. Please note there is a charge for this option if available.
General

We are with a group of 38 people ? Can you accommodate all of us ?

We have agreements with our neighbors on the left, the right and the front side of Roccella. If you book well in advance, Roccella has 5 bedrooms accommodating max. 10 people.

Our neighbor at the right has 4 bedrooms accommodating max. 8 people, our neighbor at the left has 4 bedrooms also accommodating max. 8 people and our neighbor in front of Roccella has 6 bedrooms accommodating max. 12 people.

The total of these four vacation homes is 10 + 8 + 8 + 12 = 38 people. Just send us an email and give us a few days to inquire with the neighbors and we get back to you asap.

General

What time can I check out ?

Check Out Time is 10:00 am ( 10.00 hours ) For other arrival and departure times, please contact us.
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What time can I check in ?

Check In Time is 4:00 pm ( 16.00 hours ) For other arrival and departure times, please contact us.
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What is our phone and email address ?

Our phone number worldwide is + 32 495 54 55 56 ( Belgian Cell Phone Mr. Gino Harteel ) Our email address is info@roccella-florida.com Our Skype is gino.harteel.wes
General

What is our mailing address ?

Worldwide Exhibition Service
Dept. Roccella Villa
Braemkasteelstraat 32
9050 Ghent, Belgium
General

What do we do if we have any problem related to this villa ?

This villa is brand new and maintained to an executive standard and is thoroughly cleaned and checked before your arrival.

In the unlikely event something goes wrong, our management company are located nearby. You will be provided with their contact numbers and this property manager is very capable and happy to assist you.

General

What amenities are provided in Roccella ? What do I need to bring ?

This executive villa is fully furnished with a fully equipped open kitchen including major appliances, hair dryers, iron and ironing board.

Bed linens and towels are also provided. For your arrival, the villa is supplied with bath soap, toilet paper and garbage bags.

Additional supplies are the guest’s responsibility.

General

Is the pool and/or jacuzzi heated ?

You may heat the pool and jacuzzi for a nominal fee. Pool and jacuzzi heating is not included in the rental rate. Please be sure to specify at time of booking if you wish to have the option of pool and jacuzzi heating upon arrival and during your stay.

Heating is recommended in the winter, from October until April.

General

Is smoking allowed ?

No ! If smoke is detected in the villa, an additional cleaning fee of $250.00 will be charged against the security deposit.
General

Is phone service included ?

All local calls, emergency and some 800 numbers are free of charge.

International calls can be made using credit card.

You have 5 phones with intercom at your disposal.

General

Is Maid Service included ?

Maid Service is not included, however special arrangements can be made with the office for Maid Service and mid-stay cleans at an additional cost.
General

How many guests can this villa accomodate ?

10 Guests. Roccella has 5 Suites and each Suite sleeps 2 guests, when you book all 5 Suites you and 9 other people can enjoy this executive villa.
General

How close is Roccella to ?

Disney : 12 minutes
Epcot : 16 minutes
Florida Mall : 28 minutes
Gator Land : 27 minutes
Orlando International Airport : 33 minutes
Orange County Convention Center : 24 minutes
Sea World : 22 minutes
Universal Studios : 25 minutes
Wet’n Wild : 26 minutes
General

Do you provide information in the villa ?

Yes ! The villa has a Guest Directory. This directory contains information about the villa, appliances, garbage procedures, check out procedures and general information on local attractions, etc.

Please take a few moments to review it upon your arrival.

General

Do you have laundry facilities ?

Yes ! There is a fully equipped laundry room for your use. We have a large General Electric automatic washing machine and a large General Electric dryer, iron and ironing board at your disposal.
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Do you have airco and heater ?

Yes ! Roccella has airco and heater in all the rooms of the villa.
General

Do you charge a security deposit ? And when is it returned ?

All guests agree upon a security deposit on their credit card number which is kept on file. Upon booking we block a $1000 security deposit on your credit card. Any damages reported to us after the cleaning inspection will be deducted from the guest's credit card.

Energy costs for electricity and water consumption up to $100 are included. When the option “pool heat” is selected, this amount will be added to the $100 which is included in your reservation. Compulsory End Cleaning Fees up to $150.00 are included. Excess energy costs, excess cleaning costs and damages will be deducted within 30 days after the end date of your stay.

General

Does Roccella has cable TV ?

You can watch channels 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10 - 11 - 12 - 13 - 14 - 15 - 16 - 17 - 18 - 19 - 20 - 21 - 22 - 23 - 24 - 25 - 26 - 27 - 28 - 29 - 30 - 31 - 32 - 33 - 34 - 35 - 36 - 37 - 38 - 39 - 40 - 41 - 42 - 43 - 44 - 45 - 46 - 47 - 48 - 49 - 50 - 51 - 52 - 53 - 54 - 55 - 56 - 57 - 58 - 59 - 60 - 61 - 62 - 63 - 64 - 65 - 66 - 67 - 68 - 69 - 70 - 71 - 72 - 99

including ABC - NBC - FOX - CW - MTV - PBS - ESPNEWS - NFL - CNN - HLN - CNBC - NBC - THE WEATHER CHANNEL - HALLMARK - COMEDY - TRU TV - FXP - LIFETIME - SYFY - SPYKE - TBS - TNT - USA - WGN - OXYGEN - HISTORY - BBC AMERICA - TV LAND - ANIMAL PLANET - HBO - FOOD - ABC FAMILY - CARTOON NETWORK - DISNEY - NICK - ION - AMC - TCM - IFC & ZAP 2 IT

You have 8 big smart TV’s at your disposal.

General

Can I access the internet ?

Of course you can ! Roccella has high speed wireless internet accessible in all the rooms of this villa.
General

Are there cleaning supplies ?

There are no chemicals in the villa but there is a washing machine, dryer, mop, broom, dustpan, vacuum, dishwasher, iron and ironing board in the villa. There are starter paper products in the villa, however you will be responsible for your other needs there after.
General

Are linens and towels included ?

Yes, there is fresh clean bedding already made up for your arrival. We also have spare bedding sets. There are hand, bath and pool towels.
General

Are pets allowed ?

No ! Any pet found in the villa will be necessitate immediate eviction and forfeiture of all monies paid. An additional cleaning fee of $250.00 will be charged against the security deposit.

HAVE ANYTHING TO ASK US?

CALL US AT: + 32 495 54 55 56 CONTACT US BY EMAIL

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